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Varied levels of Support & Enhancement like handling service desk queries, Corrective application errors, Preventative maintenance

  

 
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  Support & Enhancement
 

 

Main Aspects

 

 
  • Prepare knowledge transfer methodology

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  • Prepare change request implementation plan

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  • Setup release mechanism

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  • Choose appropriate delivery model

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Inputs – existing s/w, change requests


Outputs – enhanced s/w, test reports, change request plan document
 

 

Methodology

 

 
  • Prepare knowledge transfer methodology

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  • Understand s/w, install & setup

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  • Study & prepare change request plan

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  • Incorporate changes and debug

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  • Testing
 

Project Team

 

 
  • Development team – PL

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  • QC team – PM
 

Challenges

 

 
  • Enhanced code making suitable for existing data / operational scenarios

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  • Setup test environment

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  • Release mechanism of enhanced s/w

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